Appliance Delivery Expectations

ALL, Inc. is dedicated to providing our customers with a best-in-class service and delivery experience. To do so, ALL, Inc. is committed to communicating our expectations to ensure clarity on the requirements for an efficient and safe delivery while minimizing the opportunity for product and site damage. Failing to comply with the below expectation may result in a delayed delivery, additional charges, increased damage, or non-warranty/chargeable damage claims.


– Any customer delivery date adjustments greater than 14 days need to be communicated 45 days prior to initial delivery date.
– Any changes to requested delivery date must be communicated via phone & e-mail no later than 3 days prior to scheduled delivery date.
– ALL, Inc. will confirm with customer the day prior to the delivery, customer’s failure to respond to this confirmation or any other scheduling inquiry may result in cancellation or delay of delivery.
– Customer’s failure to comply with the above requirements will result in an additional delivery fee.

Job Site Readiness Requirements

– Clear and clean access must be provided to unload truck…free from debris and impediments.
– A path from delivery truck to home must be deemed safe to move major appliances.

  • ALL, Inc. may determine that minor appliances can still be safely delivered but major appliances will need to be rescheduled.

– All Cabinets, Countertops, Kitchen/Laundry Floor and Trim must be installed and ready to accept appliances.
– All Electrical and Plumbing must be complete at location with shutoffs in place, if applicable to installation.
– All Drywall and Paint should be complete and ready to accept appliances in delivery areas.
– ALL, Inc. requires a safe job site to ensure delivery is complete as scheduled. In the absence of permanent stairs…

  • Any ramps must be at a minimum of 2 ft. wide and maximum of 4 ft. high and must be secured to the elevated surface.
  • If it is determined that a ramp is not safe, the delivery will be rescheduled, and our delivery team will bring ramp with them for an additional fee.

– Customer’s failure to comply with the above requirements will result in additional delivery fee(s).

Damage / Warranty / Returns

– ALL, Inc. will document damages at the time of delivery.
– Customer will inspect product within 48 hours of delivery and report damage to ALL, Inc.
– Damage reported outside of 48 hours or incurred by other trades will be chargeable to Customer.
– Stock Products ordered in error will incur restock fee; 20% if fully created, 40% if uncrated.
– Custom order products return request will be denied.
– Products Delivered prior to complete site readiness will need to be inspected and documented within 48 hours of delivery. Damage noted after 48 hours will not be covered under warranty.